Frequently Asked Questions



My Question is not listed here

Where are the general terms and conditions?

Where is the privacy policy?


Which payment methods are available?

Will I receive an invoice of my order?

Is there a maximum order amount?

Is it safe to pay online at G-Star?

Where can I fill in my voucher code?

How does a payment with PayPal work?


How can I track my order?

What happens if no one is present to receive the delivery?

What are the delivery costs?

What is the delivery time?


How can I place an order?

Can I change my order?

Can I choose a different delivery address?

What size should I order?

Will I receive a confirmation of my order?

How can I track my order?

Can I cancel my order?


How can I return my order?

What are the rules concerning returning items?

What are the return options?

When will I receive my money back?

How long does it take to process a return?

Can I return an order if I no longer have the original packaging?

Can I exchange an item for another size?

Will the delivery costs of my returned item(s) be reimbursed?