Ask our Customer Services Department any questions that are not answered on the Customer Services pages. Click 'Contact' for the contact page.

You'll find our Terms and Conditions by clicking on the link "Terms & Conditions" at the bottom of each page.

Click on "Privacy Policy" at the bottom of each page.

At the bottom of each page, you'll find the different payment methods.

Yes. You'll receive confirmation of your order by email. The invoice, and a Returns form, will be included with the items that we send to you.

Depending on the payment method there can be a limit on the order amount. There is no limit to the order amount for credit card payments on Church.pitch. For PayPal, the maximum order amount is $10,000 USD.

Like most trustworthy websites, we use SSL technology (Secure Socket Layer) to protect your personal information when it's being sent over the Internet. SSL is the standard for payments over the Internet and is supported by Chrome, Firefox, Microsoft Internet Explorer, Safari and other popular browsers. We use this technology to encrypt sensitive information before it is sent over the Internet. SSL technology prevents your information from being accessed when you are submitting it.

Clicking on Shopping cart will open a page containing an overview of your order. Under your item(s), you'll find the text 'Do you have a voucher code?'. Click here to enter the code.

Choose PayPal at the check-out and you will be asked to log in to your PayPal account to confirm the payment. PayPal is a very safe payment method and all your purchases are protected by PayPal's Purchase Protection guarantee.

You can check the status of your order on your account page. When your order has been put together, the status will change to 'completed'. You'll then receive a shipment confirmation with a track & trace code. You can track your package by filling in your code on www.ups.com. In many countries, UPS allows you to change the delivery address after the first delivery attempt. You can check if this is possible for your region on the UPS website.

UPS will try to deliver your package three times. If possible, the UPS courier will deliver the package to one of your neighbours. If the third attempt to deliver your package fails, UPS will leave it at your nearest UPS / Kiala point. Your package will be held there for a period of 14 days.

Most in-stock items arrive within 2-6 business days after your order is shipped from our warehouse in London, UK. ("Business days" means Monday-Friday, excluding holidays.) Please note that the tracking information will be visible after your order has passed through US customs.

Since delivery timeframes vary depending on destination, the most accurate estimate is provided in the shipping confirmation. The tracking information generally becomes visible 48 hours after you have ordered, though this depends on how fast the order passes through US Customs. Please note: Although we try our best to deliver your items within the estimated time frame, delivery dates are not guaranteed.

If you would like to buy one of our products just click on 'Place in shopping cart'. To finalize your order, click on the shopping cart which you'll find at the top right of your screen. You'll then be taken to the payment process page where you can fill in your delivery and billing address and choose your method of payment.

When you've placed and paid for your order, it's prepared for transport almost immediately. As soon as the status of your order is 'completed', you can no longer change your order. If you wish you can return the entire order or any items that you don't want using the return procedure.

Yes, during check-out, you can choose to 'Add a new address' where you can enter a different address than the billing address.

To find your size, check the label of a G-Star item of clothing that fits you well. If you no longer have one, check our 'sizes chart' on the product page which converts your body measurements into Church clothing sizes.

Yes. We'll send you a confirmation email after receiving your order. If you think that money been taken from your bank account and you have not received a confirmation email then please check your spam folder. If you have created an account, your order will also be visible on your account page.

You can check the status of your order on your account page. When your order has been put together, the status will change to 'completed'. You'll then receive a shipment confirmation with a track & trace code. You can track your package by filling in your code on www.ups.com. In many countries, UPS allows you to change the delivery address after the first delivery attempt. You can check if this is possible for your region on the UPS website.

That depends on the shipping status. Please contact our Customer Services Department as soon as possible and have your order number ready. Once your order has been processed, it can no longer be cancelled.

You can return an article up to 30 days after receiving it.

The items you wish to return must not be worn or washed. You may try the items on to see whether they fit or meet your expectations but, if you intend returning them, please ensure that any items of clothing do not pick up unpleasant odors. We check all returned clothing for stretching, stains and odors.

Make sure you wrap the items, with their original labels attached, in their original packaging. Fill in the Return form you can find in the packaging and put it in the packaging with the items you wish to return. 

You have three options for returning your order. For more info, see 'What are the return options?'.

Make sure that your package is sent back using UPS. In your package, you'll find a Return label for UPS. Returning packages using a different courier is at your own risk. If anything should happen to the package, Church cannot be held liable.

Items that have not been worn and that still have the original label attached and are in the original packaging may be returned within 30 days after receiving them. You may try on the items (with the exception of underwear) to see whether they fit and if the model meets your expectations. Underwear may only be returned in its original, unopened packaging. You cannot exchange items. When we receive the return package we will reimburse the amount of the returned item, using the original payment method, to your account. You'll find all the details concerning our Returns policy on your invoice. Be careful: if you are returning shoes, you must put the original shoe box in another box.

The label included in your package states the address to which you should return your package. If you no longer have the Return label, please contact our Customer Service to receive a new one. Please refer to the section Help & Info for contact details.

When we receive your returned article, the return amount will be reimbursed to you, using the original payment method, generally within 1 working day but it can take up to 1-2 weeks, depending on your payment method (bank, credit card, etc.). Contact the free UPS customer service to have the item picked up. 

Contact UPS by phone: 078-250877 

If you plan to have your package picked-up, please fill in the Return form form that you can find in the packaging. Stick the printed Return label on the packaging with the product you wish to return and give the package to the UPS driver.

The amount will be reimbursed to your bank or credit card account , generally within 1 working day but it can take up to 1-2 weeks, depending on your payment method (bank, credit card, etc.)from the day your package was being picked up by UPS.

From the moment you've returned your order it can take up to a week before we receive your order at our Distribution Centre. We check every returned order. As soon as this check has been made, we order the reimbursement of (a part of) your payment. Generally, you will receive the reimbursement within 1 working day but it can take up to 1-2 weeks, depending on your payment method (bank, credit card etc.).

Yes. Please put the items you want to return in sturdy packaging (cardboard box) so they will not be damaged.

Unfortunately, we cannot exchange any articles. The purchase amount of all the returned items will be reimbursed as soon as our Distribution Centre has received them. If you wish to exchange any articles, please place a new order.

Church will only pay the delivery costs for items damaged prior to you recieveing them.